Common Questions
Check-In & Check-Out 3
Standard check-in is at 3:00 PM and check-out is at 11:00 AM. Early check-in and late check-out are available upon request, subject to availability and may incur additional fees. Please contact the front desk directly to arrange these services.
Early check-in is available upon request based on room availability. We recommend contacting the hotel at least 24 hours in advance to confirm, though we'll do our best to accommodate last-minute requests as well.
Please bring a valid government-issued photo ID and a credit card for incidental charges. If you have a reservation confirmation, that's helpful as well, though not required.
Parking 2
Yes, we offer convenient on-site parking for our guests. Parking is complimentary for all room bookings, and spaces are available on a first-come, first-served basis.
Our parking lot has ample space for our guests, but if it reaches capacity, our staff can assist you with nearby public parking options or alternative arrangements.
Pet Policy 3
Yes, we welcome well-behaved pets (dogs only) in designated pet-friendly rooms. A non-refundable pet fee of $25 per pet per night applies. We may also at our discretion require a damage/cleaning deposit of up to $200 per stay. Please inform us of your pet when booking or upon arrival.
We accept dogs of up to 35lbs each. We have a limit of 2 pets per room. Other animals must be approved in advance—please contact the hotel directly to request an exception for other pet types.
Pet-friendly rooms provide a comfortable space for your pet. We ask that pets not be left unattended for extended periods. Please clean up after your pet and inform housekeeping if any accidents occur.
WiFi & Technology 3
Complimentary high-speed WiFi is available throughout the hotel, including all guest rooms, public areas, and the business center. No password is required to connect.
Our WiFi network is open and requires no password. If you experience any connectivity issues, please contact the front desk and we'll be happy to assist you.
Yes, multiple USB charging ports and standard electrical outlets are available in each guest room for your convenience. Adaptors are available upon request at the front desk.
Amenities 1
All rooms include air conditioning, a flat-screen TV, work desk, private bathroom with toiletries, and complimentary WiFi. Select rooms may offer additional amenities such as a mini-fridge or microwave.
Cancellation & Fees 3
Cancellations made 48 hours prior to arrival receive a full refund. Cancellations within 48 hours of arrival are subject to a one-night room charge. We recommend reviewing your specific booking terms, as policies may vary.
A no-show results in a charge equal to one night's room rate. We strongly encourage guests to cancel in advance if plans change to avoid this charge.
Our pricing is transparent with no hidden fees. The rate you book includes room accommodations and complimentary WiFi. Parking, breakfast (if not included), and incidental charges are clearly itemized at checkout.
General 2
You can reach our front desk 24/7 by phone, email, or through our website. Contact information is available on your reservation confirmation. For urgent matters, our night staff is always available.
Modifications such as room type changes or additional nights can often be made directly through your booking confirmation or by contacting the front desk. Changes are subject to availability and current rates.
Room Information 3
We offer Standard Double Full, Superior Double Queen, and Deluxe King And Standard Single Queen rooms. Each room type features different layouts and amenities. Detailed descriptions and photos are available on our website.
Specific room location requests can be accommodated based on availability. Please indicate your preference when booking or notify the front desk upon arrival, and we'll do our best to honor your request.
Yes, all rooms feature individual climate control with both air conditioning and heating to ensure your comfort year-round.
Breakfast & Dining 3
We offer a complimentary Continental breakfast.
Breakfast is typically served from 6:30 AM to 9:30 AM in our dining area. We offer a selection of pastries, cereals, beverages, and fresh fruit.
We're conveniently located near several restaurants, cafes, and dining establishments within walking distance or a short drive.
Accessibility (ADA) 3
Yes, we have several ADA-compliant guest rooms equipped with accessible bathrooms, grab bars, and roll-in showers. Please inform us of your accessibility needs when booking to ensure the best room assignment.
The hotel features wheelchair-accessible entry, common areas, and restrooms. Service animals are welcome, and accessible parking spaces are reserved near the main entrance.
Yes, visual and auditory aids are available upon request, including TDD devices and room vibration alarms. Our staff is trained to assist guests with various accessibility needs. Please contact us in advance to arrange specific accommodations.
Local Area & Attractions 2
We're centrally located near museums, shopping, dining, and entertainment venues. Ask our concierge for personalized recommendations based on your interests and they'll provide maps and directions.
The hotel is in a walkable area with shops, cafes, and restaurants within a few blocks. For destinations further away, we can recommend taxi, rideshare, or public transportation options.
Safety & Security 3
The hotel features 24-hour front desk service, security cameras in common areas, key card access to rooms and elevators, and secure locks on all guest room doors. Your safety and security are our top priorities.
Yes, in-room safes are available in all guest rooms for securing valuables such as passports, jewelry, and electronics. The safe is simple to use—instructions are provided in your room.
In case of emergency, contact the front desk immediately by phone or dial 911 and exit to the emergency assembly area if you feel it is safe to do so. Emergency procedures are posted in each room.
Housekeeping 3
Daily housekeeping service is available from 8:00 AM to 6:00 PM. For service outside these hours or emergency needs, please contact the front desk and we'll assist you.
Additional towels and complimentary toiletries are available upon request. Call the front desk or housekeeping, and we'll promptly deliver them to your room.
Yes, use the do-not-disturb sign on your door to prevent housekeeping entry. However, for safety and security, management reserves the right to enter rooms if requested. Housekeeping will return when the sign is removed.
Group & Extended Stays 2
Yes, we offer special rates for groups of 10 or more. Our group coordinator will work with you to arrange accommodations, meeting spaces, and special services. Please contact the hotel directly to discuss your group's specific needs.
Special extended stay rates are available for bookings of 7 nights or more. The discount increases with longer stays. Please contact the hotel directly or mention extended stay dates when booking to receive the best rate.
Payments & Billing 3
We accept all major credit cards, debit cards, and cash at check-out. A valid credit card is required to hold your reservation, though you may pay with an alternative method upon arrival.
Your credit card is charged to secure the booking. Final payment for the room rate occurs at check-out or may be pre-authorized based on your booking terms. We may pre-authorize a hold of $100 (or more at our discretion) for incidental charges. This hold is released within two business days after check-out.
If you notice a billing discrepancy, notify the front desk immediately before checking out. We're committed to resolving issues promptly. You can also contact the hotel manager within 48 hours of checkout to address concerns.